Sales System Engineer

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.

About the Team

The GTM Systems & Tools team at Mixpanel helps the Sales, Marketing & Finance teams execute their global and regional strategies through:

• Maintaining a robust, trustworthy & scalable CRM system
• Automating key workflows that drive efficiency
• Identifying, proposing & supporting tools that fit our overall GTM strategy and data architecture

This team sits under the GTM Org and works very closely with the growth & data teams to help achieve our broader architecture & vision.

About the Role

This is a hybrid role based out of London. As a Sales Systems Engineer, you will be a technical partner to our stakeholder teams and be involved in the full software development life cycle starting from understanding the business needs/problems, translating them into technical requirements, identifying solutions, executing on them, creating and testing user stories and following through until the business problem is solved. This person must be comfortable communicating with various teams and stakeholders to understand business problems and elicit requirements. This is a critical role for Mixpanel at this stage of our growth, directly impacting our ability to meet our revenue goals.

We're Looking For Someone To

• Design and develop secure, scalable technical solutions on the CRM (Salesforce) platform using out of the box automations such as Flows, validations, and security settings
• Provide technical guidance to key stakeholders for new projects, enhancements, and bug fixes related to solutions being delivered on the Salesforce platform
• Maintain strong knowledge of Salesforce system architecture and development best practices
• Assist in increasing the efficiency of our GTM teams and in scaling our GTM stack (Co-pilot, Clari, Outreach, Customer.io, LeanData, Hubspot) for rapid growth
• Provide ongoing support and management of SFDC
• Function as the go-to person for enhancement requests and inquiries; Coordinate updates, modify fields and workflows, etc as needed
• Support day-to-day management of Salesforce configuration – customizing core architecture as well as profiles and user permissions
• Support day-to-day management & execute changes of our lead routing/territory management system
• Drive data quality and enrichment projects across the systems
• Own the integrity of data at all stages in our GTM stack
• Manage enrichment vendors, optimizing for data integrity and accuracy
• Work with internal teams to establish processes that improve the data integrity of all objects; define best practices to help build increased seller productivity and SFDC hygiene

Minimum Qualifications

• 3+ years experience in supporting full-stack solutions using Salesforce
• Experience in Agentic workflows + leveraging AI to increase efficiency 
• Proficient in requirements gathering, documentation, and user testing
• Experience in Salesforce customization and automation (Flows, Validation rules, Approval process)
• Solid understanding of Salesforce platform capabilities, features, and best practices
• Skilled in leveraging CPQ tools to optimize sales workflows and pricing models
• Salesforce Certified Administrator
• Should be a creative, self-starting, fast-learning, detail-oriented team player who thrives with multi-tasking in a fast-paced environment.
• Experience with data cleansing & data enrichment projects
• Experience working with LeanData or related tools for lead routing, territory management

Bonus points if you

• Salesforce Certified Advanced Administrator
• Salesforce Sales Cloud Certified
• Start-up SaaS and rapidly expanding sales organization experience strongly preferred
• Proficient with data warehouses, SQL & other analytical tools (Fivetran, Hightouch)
• APEX Experience 
• Hubspot certification 

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.