Senior Rostering Officer (After Hours Service). Permanent Full Time & Permanent Part Time – Location Flexible

About the Organisation 

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.

From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

Join us to discover a purpose you can wrap your heart around!

Employment Type: Permanent Full Time (x1) and Permanent Part Time – 68 hours (x1)

Location: Completely flexible, as this is a work from home opportunity!

Pay Rate: From $44.58 per hour + penalties (SCHADS level 4)

As a Senior Rostering Officer within the National After-Hours Service (NAHS), you will work as part of our National After-Hours Service (NAHS) to coordinate and optimise the engagement of available employees to best meet client requirements and promote a sustainable workforce for our Child, Youth & Family Services across Australia outside of standard business hours.

You will also provide real time guidance and mentorship of Roster Officers which may also include onboarding, training and professional development.

The rosters for each position are listed below. Please note, alterations to the allocation of day of work/shifts are unable to be accommodated. 

Key Responsibilities:

• Develop and maintain staffing rosters in accordance with client needs, funding allocations, budget and award requirements.
• Fill shifts impacted by unplanned leave or changes in client support needs
• Communicate and coordinate with stakeholders effectively, particularly in response to schedule/roster changes, roster concerns and complaints
• Work with stakeholders to understand Service Agreements and client needs
• Complete administrative tasks in a timely manner, including call logs and employee schedule changes within relevant systems
• Manage complex rostering matters, escalating to the Operations Manager or National Manager on shift where needed.
• Support and mentor Roster Officers - including guidance on shift, onboarding, training and professional development support.

Skills & Experience

• Experience in a high-volume rostering or scheduling role, ideally utilising the SCHADS award
• Previous experience in the utilisation of rostering software systems (Microsoft Teams Shifts experience if preferred)
• Demonstrated experience providing coaching and mentoring to team members
• An understanding of service delivery within residential Child, Youth & Family services
• Demonstrate experience managing competing priorities to deliver outcomes within required timeframes
• Confidence to respectfully navigate complex or difficult situations/conversations with stakeholders
• Ability to build and maintain positive and professional relationships with stakeholders

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks. 

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Thursday 7th May 2026

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.