Workplace Technology Operation (Contractor)

ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: Notion is seeking a Workplace Technology Operation contractor for our San Francisco office! As part of our growing Workplace Technology Operations team, you'll be a resourceful, security-focused, and people-centered professional who will help us continue scaling and establish best-in-class support for our end users. This individual will focus on automation opportunities and have meaningful impact on our day-to-day Workplace Technology operations while providing exceptional technical support. WHAT YOU'LL ACHIEVE: - End User Support: Provide comprehensive technical support for onsite SF office employees, and remote, ensuring quick resolution of hardware and software issues. - Employee Lifecycle Management: Assist with onboarding/offboarding processes, including asset management, account provisioning, and device setup. - Asset & Inventory Management: Maintain and manage inventory of hardware (computers, monitors, peripherals) and accessories for the SF office. - AV Support: Ability to support conference room AV troubleshooting and internal events. - Operational Optimization: Collaborate with peers and cross-functional teams to improve efficiency and scalability across internal governance and processes. SKILLS YOU'LL NEED TO BRING: - AI Mindset: Familiarity with the use of Notion Ai or alternate AI tools (Openai, Claude, OpenClaw, etc.). - MacOS Expertise: High degree of confidence troubleshooting hardware and software in a predominantly macOS environment, with additional iOS support capabilities. - WindowsOS Expertise: High degree of confidence troubleshooting hardware and software in a predominantly Windows environment, with additional android os support capabilities - SaaS Administration: Experience administering Google Workspace, Okta, Slack, Fleet, Intune and other enterprise SaaS applications. - Network Fundamentals: Understanding device connectivity (TCIP/IP), DHCP, DNS, VPN setup, and general infrastructure concept. - Communication: Clear and direct communication skills, both verbal and written, with ability to explain technical concepts to non-technical users. - Service Mindset: Strong customer service orientation with excellent problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users. - Self-Motivated: Have a knack for technology tinkering and demonstrate deep curiosity and motivation for continuous learning. - Experience: 3+ years of IT support or similar hands-on technical experience. - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: - Have familiarity with Bash or Python scripting. - Have familiarity with Git & Github. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Notion is committed to providing highly competitive cash compensation, equity, and benefits. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite