Principal Product Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

New Relic is looking for a visionary Principal Product Manager to lead our Browser Monitoring solution within the Digital Experience Monitoring (DEM) team. As the modern web shifts toward increasingly complex, client-side architectures, the browser is where customers' brand reputation is won or lost. In this role, you will lead our Browser Monitoring product efforts, defining the future of how developers, SREs, and product team visualize, triage, and optimize the front-end experience. You aren’t just managing a backlog, you are defining market innovative approaches to solving real problems, which will ensure our customers deliver flawless digital experiences.

What You'll Do

• Strategy & Vision: Partner with product leadership to develop and execute a roadmap that anticipates market shifts in front-end application observability and cements New Relic as the leader in DEM.
• Product Execution: Partner deeply with Engineering and Design to ship high-impact features. You will balance technical debt with "big bet" innovations, ensuring you deliver a high quality observability product with a world-class UX.
• GTM & Advocacy: Act as the primary Subject Matter Expert (SME) for Browser Observability. You will enable our GTM teams, speak at marketing and industry events, and help author GTM and thought-leadership content.
• Customer Discovery: Maintain a continuous feedback loop with our largest enterprise customers and our greenfield account teams to understand customer pain points in how their applications support their businesses.
• Cross-Functional Leadership: Navigate and negotiate across multiple organizations, aligning your roadmap with the broader New Relic platform strategy and ensuring seamless integration with APM (Application Performance Monitoring) and other observability solutions.
• Market Analysis: Keep a pulse on the competitive landscape and the OpenTelemetry (OTel) ecosystem to ensure our browser instrumentation remains the gold standard for compatibility and data richness.

This role requires

• Deep Domain Expertise: 12+ years of Product Management experience, with at least 4 years focused on Observability, APM, or Digital Experience Monitoring.
• Front-End Fluency: A strong technical background in modern front-end development. You should be intimately familiar with JavaScript frameworks (React, Angular, Vue), browser rendering lifecycles, and the intricacies of the DOM.
• Strategic Communication: Proven ability to translate complex technical concepts into value-based narratives for C-suite executives, while still being able to "talk shop" with senior software engineers.
• Data-Driven Mindset: Experience leveraging analytical data to inform and support roadmap development as well as understand product adoption challenges that require course correction.
• Influential Leadership: Experience leading without formal authority in a fast-paced, distributed environment. You know how to build consensus and when to make the hard call.

Bonus Points If You Have

• Past Engineering Experience: You’ve previously held a role as a Front-End or Full-Stack Engineer and have felt the pain of debugging a production issue without proper telemetry.
• Open Source Contributions: Experience contributing to or managing projects within the OpenTelemetry (OTel) community, specifically regarding web instrumentation.
• SEO & Web Vitals Expertise: A deep understanding of how Google’s Core Web Vitals impact business outcomes and SEO rankings.
• MBA or Advanced Degree: A Master’s degree in business or a technical field.

*Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy