Operations Program Manager, Managed Operations

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Responsibilities

• Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience. 
• Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with Stripe's goals.
• Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.
• Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business. 
• Lead operational reviews with customers to communicate operational performance and uncover customer concerns. 
• Identify critical operational requirements from partner banks and card networks and ensure we can fulfil them.

Minimum requirements

Bachelor’s degree or foreign equivalent in Business, Management Science, Computing, Finance or a related field, plus 2 years of experience in product or project strategy in a high-tech growth environment .

Position also requires the following: 

• 2 years of experience in executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders.
• 2 years of experience in working in a fast-paced work environment crafting rapid and strategic fixes to high intensity, sensitive problems.
• 2 years of experience in crafting written and verbal communications designed to solve user problems.

Salary: $140,400 - $210,600/yr. 

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week.

50% telecommuting permitted. 

Travel Requirement: 5% for meetings and onsites.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY08 #LI-DNI