Senior Client Account Executive, EMEA

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. 

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. 

• Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. 

• Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. 

• Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s 

• Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. 

• Manage and close renewals at a high rate to protect revenue retention. 

• Develop plans to mitigate churn or contraction, when surfaced. 

• Discover, nurture, and close expansion opportunities within your customers. 

• Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology. 

• Provide impeccable customer service in all interactions. 

• Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise. 

• Perform other duties as assigned. 

• 5+  years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment 

• Proven experience demonstrating value realization in a product, platform, or service 

• Proven experience influencing product or platform adoption and utilization at customers

• Effective project management skills  

• Ability to influence decisions without direct authority 

• Strong financial acumen to be able to showcase metrics and potential ROI 

• Ability to manage and navigate complex renewals and expansions sales cycles 

• Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally 

• Knowledge of various sales methodologies  to apply them to customer usage of the Outreach platform 

• Strong negotiation skills 

• Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience 

• Executive presence and strong interpersonal skills 

• Team player with a high sense of drive and initiative to keep opportunities moving forward 

Why You’ll Love It Here ● 25 days holiday + 8 bank holidays ● Outreach contributes with monthly contribution towards your pension ● Private medical care for employee and spouse/family with Program Health Plus ● Cashplan is offered through Medicash to help offset out of pocket medical related expenses ● Dental coverage ● Life insurance at 4x annual salary ● 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave ● A parental leave program that includes not just extended time off but options for a paid night nurse ● Opportunity to be part of company success via equity program ● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military ● Employee referral bonuses to encourage the addition of great new people to the team Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.