Staff Software Engineer, Intelligence Tooling and Enablement

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. 

• Directly contributing to the vision, strategy and roadmap for the Intelligent Tooling and Enablement Team 

• Driving excellence by providing quality code, performance, maintainability 

• Identifying common themes in upcoming projects and building common frameworks to help teams build them faster  

• Working with engineering teams to find out where we need to invest in more tooling  

• Triaging feedback and bugs from users  

• Engaging with the open-source community  

• Building reliable core service libraries so feature teams can focus on business logic 

• Experience maintaining shared libraries, especially open-source libraries 

• Experience with container-based workflows and services, especially Kubernetes 

• Experience building production monitoring to track service and website health 

• Experience with Golang (used extensively by the Dev Tooling team) 

• Familiarity with Typescript, Python, and Ruby (used elsewhere in the company) 

• Hands-on experience with AI coding assistants, AI-based testing tools, and automation frameworks used in modern software engineering. 

• Familiarity with modern AI technologies such as LLMs, prompt engineering, RAG architectures, model evaluation, and AI-assisted development tools. 

• Strong knowledge of development workflows including planning, coding, testing, CI/CD, and deployment. 

• Experience with modern cloud environments and AI infrastructure (AWS, Azure, or GCP). 

• Understanding of how to connect AI systems with enterprise data sources (documentation systems, code repositories, ticketing systems). 

Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.