Solutions Consultant I

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

As a Solutions Consultant at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Greenfield Enterprise customers, you will partner multi-functional across the go to market organization and sales team to show the value of our Digital Intelligence Platform to prospects and potential customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.

You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!

What you'll do

• Support the Enterprise Greenfield Sales team with opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to

This role requires

• Proven pre-sales experience within the software industry.  
• Demonstrated track record of managing technical engagements and delivering solutions to complex enterprise customers. 
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• Understanding of value-based selling in customer-facing roles.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js
• Bachelor of Science in Computer Science or similar.
• Fluent in English

Bonus points if you have

• A clear understanding of network & system management solutions.
• Experience with one or more of Monitoring and Observability, Cloud, DevOps, CI/CD, AIOps, Logging, Data Analytics, and Visualization.
• Knowledge (or certification) of public cloud services (e.g. AWS, Azure, GCP).
• Experience with real user monitoring and digital experience.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy