Remote position

Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

at Packmatic

May require office time ● Posted today Berlin Customer Service

About this role

We are digitalising one of Europe’s largest and most heavily regulated industries.

The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.

With Packa, we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.

What you can expect at Packa

Ownership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team.

Learning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork.

Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg.

Flexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possible.

Appreciation: We believe in fair compensation and you will benefit from a clear path for growth and development.

Impact: Your work directly helps new enterprise customers go live on Packa.

Your tasks

You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP.

You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa.

You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed.

You support tenant/user configuration and the preparation of onboarding workshops and training sessions.

You contribute to our "Packademy": building out training content, formats and self-serve resources.

You feed back what you see during onboarding to Product, helping shape what gets built next.

What you bring

You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinity.

You're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a must.

You can make sense of a dataset, notice when something doesn't add up, and sort it out on your own.

You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer.

No packaging knowledge required — you'll learn that with us.

You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect.

Fluent in German and good English.

You are based in Berlin (or nearby).

Find more English Speaking Jobs in Germany on Arbeitnow

Real Remote Score 32/100 · see the full breakdown

Real Remote Score

32/100

Weak

Comp: 0/25
Location: 4/25
Source: 5/15
Clarity: 3/15
Freshness: 20/20

Why this score? ▾

Compensation · No salary disclosed 0/25
Location · Specific city or narrow scope 4/25
Source · Generic aggregator 5/15
Role clarity · Neither seniority nor stack in title 3/15
Freshness · Posted today 20/20

How the rubric works → Score another listing →

How the Real Remote Score is calculated → · Score appeals & corrections

Hybrid Transparency Score 38/100 · see the full breakdown

Hybrid Transparency Score

38/100

Weak

Days: 0/30
Location: 30/30
Schedule: 8/15
Relocation: 0/15
Source: 0/10

This role is hybrid: it expects some in-office presence. HTS grades how clearly the employer discloses the hybrid terms. How the Hybrid Transparency Score works →

Posted via Arbeitnow. Applications are handled by Packmatic. RemNavi earns no commission.

Apply on Packmatic →

Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

About this role

New remote Customer Service jobs that show the pay

More at Packmatic

Similar Customer Service roles

Compare this role