Japanese / English Customer Support Agent – Remote

Category: Communications

Location:


Are you fluent in Japanese and English and interested in working remotely in an international environment?
We are recruiting Japanese / English Customer Support Agents to support customers of multinational consumer electronics and e-commerce companies.
Your Role

• Support customers via email, live chat, social media and phone
  
• Understand customer issues and provide clear, helpful solutions
  
• Troubleshoot problems calmly and professionally
  
• Learn new products, technologies and processes
  
• Take part in supported training to develop your customer service skills
  

What We’re Looking For

• Advanced Japanese
  
• Advanced English
  
• Interest in e-commerce, consumer electronics and customer satisfaction
  
• Comfortable working with new technologies and products
  
• Fast learner with initiative and strong troubleshooting skills
  
• A quiet, dedicated workspace at home
  
• Previous Customer Service experience is a plus, but not mandatory
  

Technical Requirements

• You will need your own computer and internet connection.
  
• Minimum 15 Mbps download and 15 Mbps upload
  
• International latency below 120 ms
  
• Minimum 8 GB RAM
  
• Windows 11 (excluding Windows S Mode) or macOS 13.0+
  
• Intel Core i5-8260U or better
  
• Integrated graphics card
  
• Smartphone for two-factor authentication:
  
• Android 10.0+
  
• iOS 16.0+
  

What We Offer

• 100% remote work
  
• Fully paid training
  
• International and multicultural working environment
  
• Modern digital tools and continuous learning
  
• Career development opportunities
  
• Online employee activities and communities
  

Recruitment Process
Eligible candidates may be tested on:

• language skills
  
• internet speed
  
• hardware requirements
  
• cognitive abilities
  

Successful candidates will then move forward to the next stages of the recruitment process.
Important: This position is only open to candidates currently residing in Japan, Malaysia, Philippines, Thailand or Vietnam.If you meet the requirements and would like to work remotely in an international environment, we’d love to hear from you.




Details

Originally posted on Himalayas